What Are The Top Skills For Knowledge Managers Today?

We asked the knowledge management community their thoughts on the top skills for knowledge teams today. Soft-skills such as communication, listening and self-reflection were the skills that were most valued by knowledge workers.

See below for a selection of views from the KM community!

Listening (attending to people and information), Well organised (classification skills, multi-projects management) and passionate (being able to motivate people in new collaborative behaviour)” ~ Aline Ungeschikts, Knowledge Manager


“Business Acumen – in-depth business knowledge; Strategic mind – be able to position KM so that it serves the needs of the business; Change management skill = be able to facilitate change in the organization seamlessly.’ ~ Mokone Tsiloane, Knowlege Management Consultant at Sasol


“Core organizational structure with the traits of evangelist; Business Change adaptability and bring culture change, Understanding the core requirement for any knowledge management product of organisation to build knowledge architecture.” ~ Neerja Va Wipro Technologies


Business knowledge is very important because if the knowledge manager does not understand the business, he won’t be able to understand the business needs” ~ Avinish Mishra, Knowledge Management Specialist at Atos


Effective networking with the all the key stakeholders of the business/organisation, to help you understand the bigger picture and decide how to position the KM; understand the origin & flow of knowledge to drive cultural change on ongoing basis.” ~ Tushar Kulkarni, Knowledge Management & Enterprise Social Network for Delivery Organization


“The top skills are still those basic skills that regardless of the advances in technology are still critical. Identifying the knowledge gaps, finding reliable sources of known and being to apply it i.e. contexualizing knowledge.” ~ Alan Intezari, Lecturer at Massey University


“Soft skills are extremely important (communicationlisteningself-reflection); a;so important os the ability of multi-tasking (as KM is not one single project) combined with a “WE-thinking approach”, long-term thinking and enterprise view.” ~ Hanno Bacheler, Program Manager at AVL


“Emotional intelligence / people skills, an understanding of the underlying technology, and a willingness and ability to adapt as technology changes.” ~ Jewel Ward, Information Systems Consultant


“Broad minded persons with diverse experience in project and information management are key.” ~ Benjamin Aburgri, Knowledge Management Program Manager at JSI

Man vs Machine?

According to a recent report by APQC the three initiatives supporting technology this year are:

  1. Automation of content and information
  2. Knowledge capture and transfer
  3. Mobile apps for content and collaboration

Machine learning, AI and cognitive computing is set to have a big impact on how teams and enterprises gathering information for internal intelligence.


With the growing trend of ‘content automation’, we see a huge opportunity for knowledge managers to be the leaders within their organisation, develop strong relationships with senior executives and become evangelists within their community.

After all, it’s the people who capture the knowledge, while technology facilitates the transfer of information within the organisation.

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